As part of an IFAF research project at the HTW Berlin under the direction of Prof. Daniela Hensel, an attempt was made to apply and integrate service design methods in the public administration Zahnärztlicher Dienst Neukölln.
DB Dialog organises the entire process of travel to and from rehabilitation stays for the German Pension Insurance (DRV). We help to optimise the customer experience.
For DB Dialog, we used the "Service Acting" method, with which service situations can be made visible from the observer's perspective.
Together with the agency Future of Voice we developed and implemented a user-centered sound design for a health application – an on-demand yoga class.
For DB Dialog, we had the task of designing the telephone portal for Deutsche Bahn's central service number so that it would be more user-friendly and intuitive.
